Winston Zeddmore, Ghostbusters
So… How can we help you? Let us show you our wide range of services. Enter, the Rack Cards..
But first, the back story that explains why diversity of services is so important to us and for you:
All our business life, well-meaning people who know very little about our market or capabilities have said, “what you really need to do is…” and advised us to specialize, usually in the one particular thing they wanted. Being a local “mom and pop shop” based in Northeast Florida, the challenge with specialization in photo processing is that there isn’t a large enough or dense enough population base to support a single-dimension shop. If we were national in scope, maybe. Specialty labs have to make huge annual investments in equipment and software, and they also pump loads of money into maintaining a sales force.
Years ago, Saundra and I realized that bigger is not necessarily better. For one thing, a variety of services allows for one revenue-producing department to bolster the others when its “season” is “off.” Besides, we discovered that our joy comes from the creative side of the business, and that our personalities are best suited for working with a small group of very talented artisans, who have become our extended family after decades of working together.
When I worked for Allied Printing in the 1980s, it was one of the largest print shops in Jacksonville. I started as an estimator and eventually moved into sales. Back then – and even more so today – the main competition between print shops was to see who could low-ball the big color printing jobs. But Allied’s owner didn’t want to play that game. Instead, Allied was a true one-stop shop with the most up-to-date typesetting equipment available, presses for all occasions and a bindery that was only rivaled by the trade shops. When I was in sales, I could go into almost any customer’s office confident that we could satisfy the most diverse printing needs.
When we opened FotoTechnika full-time in 1987, we adopted the do-everything philosophy I learned at Allied. We offered film processing, small color and black and white prints produced on small minilabs, custom color and black and white enlargements from negatives, Cibachrome prints from slides and transparencies, matting and framing, copy work, slide duping, and even limited graphic art services (typesetting and layout and design). Back in those days, we catered mainly to professional photographers who were commercial, advertising and architectural shooters.
For years, FotoTechnika’s Five Points location presented no real problem for the pros. Sure, several wanted us on the Southside where their studios were located, but our quality and service made it worth trekking across the river. After 2000, however, digital photography started making real inroads into the analog processes, especially film processing and custom printing. Before long, the pros were shooting more and more digitally. To expand our market, we started offering fine art reproduction, but that wasn’t quite enough. We needed to take on more consumer business. We constantly looked for ideas to overcome the lack of visibility and the inconvenience of our location, so in 2005 Saundra, Brian, and I sat down with friends from a local advertising and design firm. One really good suggestion that never quite got off the ground was to create rack cards to explain each of our services.
At the time, the only way we could produce rack cards ourselves was photographically on our minilab. Back then our copier couldn’t handle card stock or digital files, but it was important to us to have the rack cards be actual samples of work we could produce in house. Until recently, the idea had long vanished from my consciousness until I came upon notes from that 2005 meeting buried in a file cabinet I was cleaning out for our big move across the river. With our digital press, printing rack cards is no problem at all. Let me tell you, I did some serious V8 head-slapping that day for not remembering the rack card idea a lot sooner. This really is a project whose time has come.
Take a look at the following cards, and you will discover everything you ever wanted (or maybe didn’t want) to know about FotoTechnika. This particular post will be “Rack Card Central” for the foreseeable future. We will add more cards to this post as we create them, so refer back frequently. Eventually, most of them will be on our website in PDF form. And look forward to future posts that explain particular services from the cards in detail and how those services will help you preserve your photographic memories.
John (with serious editing by Sarah and Saundra)
P.S. Please contact us if you would like a printed version of one (or more) of our rack cards. We would be glad to supply you with cards appropriate to your business that you can share with your customers. And for goodness’ sake, if you would like to start your own line of rack cards, please contact us – we’ve gotten pretty experienced at making them.