MAKING CHANGE: YOURS, MINE, AND HOURS
“The journey of a thousand miles begins with a single step.” (Lao Tzu)
As we reproduce photos for long-time customers who are our age, and who are celebrating milestone birthdays and anniversaries along with us, we realize that yes, we — and the business, too — ARE getting older. …and if we need to make any changes to improve the business, now is the time.
Time is the whole point… There doesn’t seem to be enough time in the day to get everything done. We’re a small operation with all production personnel. Non-revenue producing activities have to be divided among us, and things like paying bills, updating the website, and writing blogs can’t be done effectively while we’re answering the phone, helping customers at the counter, making prints and working Photoshop magic.
So, our first step in Taking Care of Business is to adjust our official open hours. That doesn’t mean we don’t love to talk to our customers any and every hour of the day, but the free time between 2 AM and 3 AM just isn’t adequate for the administrative stuff, not to mention that it interrupts our naptime. SO, without further ado, we announce a change in our official open hours:
Starting AFTER the Independence Day holiday on Monday, July 4, 2016:
• Our customer counter and telephone lines will be open for business from 10 AM to 5:30 PM, Monday through Friday.
• At the other-than-official hours, messages may be left on the phone for a return call, and orders may be left in the drop box just outside our front door.
• Appointments may be made in advance for early morning visits to the counter, between 9 AM and 10 AM, for those times when a drop-off, pick-up or personal visit with John or Saundra is absolutely necessary.
• Other times will continue to be available by advance appointment.
Each day we plan to use the “extra” hour between 9 AM and 10 AM, when the counter is not open, to pay attention to things like learning curves in new product development, and how to market the great new things we learn to produce… among the regular administrative things. Even though it only amounts to five hours a week, it’s amazing how much more can be accomplished when there are no interruptions.
This may seem like an insignificant adjustment, but no change is insignificant… everything has a domino effect. For one thing, there will probably be complaints from those who haven’t read this notice or noticed the different hours on our website or Facebook page or the front door sign. But the payoff should be a win-win: much more effective (and less stressful) use of all our time, resulting in more efficient service for you, our customers.
Please join us in welcoming this new schedule to The FotoTechnika Group Business Plan!